FAQs
Below are some of our frequently asked questions.
If you have any further questions, please call our office on 01626 330337.
What are your opening hours?
We are open Monday-Friday 8-5 and Saturday mornings 8-12.
How do I find you?
Our address is Unit 2 Heywood Estate, Pottery Road, Kingsteignton, TQ12 3RS
- Coming from the M5, on the A380 follow signs to Torquay/Newton Abbot. Take the A381 exit towards Teignmouth following signs for Newton Abbot Racecourse.
- On the roundabout, take the 3rd exit onto Teignmouth Road then take the 1st exit onto Vicarage Hill.
- Continue along Vicarage Hill then at the roundabout take the 1st exit onto Greenhill Way. At the next roundabout, take the 1st exit.
- Continue along Newton Road until you reach the Seat Garage and Jewsons. Take the left before Jewsons into Pottery Road and then take the next immediate left and go in front of Bookers Wholesale.
- Follow the road around the corner, go past the Ford Garage, enter the Heywood Estate and you will see our building on your left.
How long will my template/fit take?
- Templates will generally take 1-2 hours, depending on the size and intricacy of the job.
- Fitting will take between 2 and 4 hours, again depending on the size of the job.
Do my worktops need to be removed before templating?
No, we are able to template with the existing worktops still in place as long as the cabinets underneath do not move on removal.
The worktops must be removed before we come to fit. We will not remove old worktops for you.
The worktops must be removed before we come to fit. We will not remove old worktops for you.
How long does it take between templating and fitting?
We aim for a week to 10 days between templating and fitting, however this may vary depending upon location and current workload.
What happens if I chip/stain/damage my worktop?
We offer a free remedial service as part of what we do. If you find a chip or stain, give us a call and we can arrange for one of our specialists to come out to see you.
What thicknesses do the worktops come in?
- Our granite for kitchen worktops is recommended to be 30mm thick.
- Quartz worktops are available in 20mm or 30mm thickness.
- Neolith and Lapitec worktops can be 12mm thick.
- If you would like worktops any thicker than 30mm, we would need to build up and mitre the edges to your desired thickness.
Do I need to treat my worktops after you fit them?
- If you have had granite worktops, we seal them once during manufacture and once after we fit them. We will leave you with a Care Kit which contains a sealant (Lithofin Stain Stop). This can be used to re-seal your worktops which we recommend doing at least once every year (depending upon the amount of use the worktops get you may need to seal more often.)
- Quartz worktops will not need sealing as they are non-porous.
Do you supply sinks?
Yes, we have a selection of sinks and taps available that we are able to supply for you.
Where can I get samples?
Samples are available on request. We have a small stock of certain samples in our showroom and any other samples can be sent to you direct.
I can’t see the granite I want. Can you still get it?
If you have seen or heard of a different granite that you would like a quote in, send us a photo of it and we can see if we can get hold of it or if we have a similar alternative.
Can you template and fit for me?
Yes, we have a templating and fitting service available - get in touch with our office for a quote.
Can I pick the slab of granite I want?
Yes, once your job is booked in with us you are welcome to take a look at the stock we have and reserve the slab you want.
Once we have templated your kitchen, you are also free to come back and speak to one of our cutting team to show them which parts of each slab you like and where you would like each piece to be cut.
Once we have templated your kitchen, you are also free to come back and speak to one of our cutting team to show them which parts of each slab you like and where you would like each piece to be cut.
What should I use to clean my worktops?
We recommend using a mild antibacterial spray or neutral soap and water to clean both granite and quartz.
If you are using washing up liquid to wipe down your worktops, you may find this leaves a thin film on top of the worktop that may start to dull or stain the surface over time. To avoid this, try to dry your worktops after using washing up liquid.
If you are using washing up liquid to wipe down your worktops, you may find this leaves a thin film on top of the worktop that may start to dull or stain the surface over time. To avoid this, try to dry your worktops after using washing up liquid.
